It is your responsibility as the traveller to ensure that you have, and travel with, the appropriate documents required for your travel arrangements.
All travellers must have a valid passport for international travel. In addition to a valid passport, visas and re-entry permits may also be required by immigration and other government authorities depending on your destination, transit point/s, and passport type.
We will assume that all travellers on the booking have a valid Australian passport which is valid for the relevant destination and transit point/s. You must let us know if this is not the case.
Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
Many countries require at least 6 months validity from the date of return, and some countries require a machine-readable passport. You must let us know if you do not have 6 months validity on your passport, and/or if you do not have a machine-readable passport. We can provide you with general information only on visa and passport requirements that apply to international bookings you make with us. We can also obtain more specific information from an external visa advisory service provider on your behalf (fees will apply). In this case, we act as a third-party and do not guarantee the accuracy or suitability of information provided by any external service provider and we do not accept liability for any loss or damage which you may suffer in reliance on that information provided (except to the extent caused by fault on our part).
If you are travelling to the United States and/or Canada, all Australian passport holders are required to complete the visa waiver program for each country. For the USA an ESTA is required, and for Canada an ETA is required. Australian passport holders will not be able to enter either country without a valid ESTA, ETA (or visa). If you do not meet the eligibility requirements for the visa waiver program, you may be required to obtain a visa.
For the USA, please see https://esta.cbp.dhs.gov For Canada, please see https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
All international airline tickets must be issued in the name of the passport holder. Domestic airline tickets must be issued as per valid photo identification. Other tour operators and travel service providers also require names to reflect the appropriate identification documentation. Travel documentation, including (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether electronic form or otherwise) cannot be transferred to another person to use.
An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel reservation carefully and advise us immediately of any name errors. For more information, please refer to the conditions of carriage for the relevant airline, or the terms and conditions of other relevant travel service providers.
We, like the Department of Foreign Affairs and Trade, strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your travel insurance policy, at the very least, should include cover for:
• Cancellation, medical and repatriation expenses;
• personal injury, accident and death;
• loss of personal baggage and money; and
• personal liability insurance.
Evidence of such insurances may be required for some tour operators and/or suppliers. Please be wary that insurance offered by credit card companies or reciprocal medical cover arrangements are often not comprehensive. It is your responsibility to ensure you are covered by insurance, and with the appropriate level of cover.
We can provide general information to you about travel insurance. For details of the services that travel insurers provide, please ask your Travel Manager for details of the travel insurer’s Financial Services Guide (“FSG/ Product Disclosure Statement (“PDS”).
Information and requirements regarding travel advice and Covid-19 (Coronavirus) is subject to change without notice. We strongly recommend that you familiarise yourself with the current status and updates for Australia, your destination, and transit point/s. Information and requirements regarding Covid- 19 can involve specific and differing advice depending on particular government policies, airlines, and other service providers.
It is your responsibility to stay up to date with information in relation to the relevant airline, government policies and other service providers for your transit/s points and final destination. This information must be checked and re-checked by you:
• at the time of booking;
• as you approach your travel date; and
• immediately before travel.
For general travel advice, as well as specific advice (including safety alert levels) relating to the destination and transit points you wish to visit, we recommend that you contact the Department of Foreign Affairs and Trade, or visit their website at www.smartraveller.gov.au
You can register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
For information and updates regarding Australia’s immigration and border arrangements please visit https://covid19.homeaffairs.gov.au/. Similarly, please also visit the official websites of your destination, transit point/s, and service providers for their current requirements, as you may be required to wear face masks and/or produce evidence of a negative COVID-19 test, and other documentation for both transit point/s and final destination.
It is your responsibility to ensure that you are aware of any health requirements, and recommended precautions relevant to your travel. You must ensure that you carry all necessary vaccination documentation if required. In some cases, failure to present required vaccination documentation (e.g., proof of Yellow Fever vaccination) may deny you entry into a country. We recommend you consult with your local doctor, travel medical service, or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see www.smartraveller.gov.au).
Please liaise with your Travel Manager regarding any special requirements you may have. Including, but not limited to, specific room types; seating for your flight; and/or any medical requests. Whether any requests can be accommodated is subject to the travel service provider, and will often depend on a number of factors. All requests are beyond our control. While we will make the necessary arrangements and notify the travel service provider of your request, we cannot guarantee that your request will be accommodated.
When making a booking, please advise your Travel Manager of your frequent flyer membership details (or the applicable loyalty program details) to include in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms and conditions of your membership. We cannot guarantee that the supplier will credit you with points for your booking or provide you with any other benefits such as status credits or lounge access. It is your responsibility to check whether your booking is eligible for any such benefits.
Please note that prices are subject to change. Deposits do not guarantee the price. The price is only guaranteed once paid in full by you. Prices are subject to availability and can be withdrawn or changed without notice. Price changes may occur due to matters outside of our control. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increase.
Travel Tailor does not charge fees for changes in addition to supplier fees.
Travel Tailor does not charge cancellation fees in addition to supplier fees.
Our initial booking fee is non-refundable as this fee covers the reasonable, direct and indirect costs, time and effort incurred or involved in us providing booking and advisory services to you, as well as processing and managing the changes to, or cancellation, of your booking.
Any changes and/or cancellations to any part of your travel booking will be subject to the terms and conditions of the supplier/s. Cancellations may incur supplier fees that are sometimes 100% non-refundable regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed. Where we incur any liability for a supplier fee for any booking which you change or cancel, you agree to reimburse us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the full funds from that supplier.
We endeavour to provide you with any updates and schedule changes as we are made aware of them. In some cases, we may not be notified. We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.
Credit and debit card surcharges of 1.25% for Visa, Mastercard, and 1.8% for American Express.
You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you.
If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
If you choose to save your credit card details with us, they will be securely stored and may be used for your future transactions with us (including transactions agreed over the phone or by email). You can choose to remove your saved credit card details at any time.
There are no additional fees for payments by EFT. Please note that EFTs take a business day to process. If you are paying by this method you will need to make the payment at least 1 business day prior to the actual due date. You must notify your Travel Manager of your payment once it has been made.
Please note that cheque and cash payments are not accepted by Travel Tailor.
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.
We guarantee that our booking and advisory services:
• will be provided with due care and skill;
• will be reasonably fit for the specified purpose;
• can reasonably be expected to achieve the desired result; and
• will be provided within a reasonable time.
If we fail to meet any of these guarantees, you have the rights under the Australian Consumer Law.
We act as an agent, for and on behalf of numerous travel service providers where we facilitate and sell various travel related products and services.
Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange the relevant contracts between you and travel service providers.
We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
To the extent permitted by law, neither Travel Tailor, nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under Circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
All monies paid by you to us will be the property of Travel Tailor and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.
Last updated: June 2023